Privacy Policy

Overview

Abe ("we", "our", or "us") is a voice-to-text dictation application developed by Quads Lab. We take your privacy seriously. This policy explains what data we collect, how we use it, and your rights.

Data We Collect

Account Information

When you create an account, we collect:

• Email address
• Hashed password (we never store plain text passwords)
• Display name, phone number, company, and use case (optional, if provided)
• IP address (collected at signup and login for security and abuse prevention)
• Device information (browser user-agent, stored with login sessions)

Audio Data

When you use Abe, your voice recordings are sent to our servers for transcription. Audio is processed in real-time and immediately deleted after transcription. We do not store, retain, or listen to your audio recordings.

Transcription Text

We never store your transcription text on our servers. Your transcribed words are sent directly to your device and are not retained, logged, or accessible to us in any way. Transcription history is stored locally on your device only — we have no access to it.

Usage Data

We track:

• Transcription duration and word counts (for billing)
• Number of voice transforms used
• Subscription status

Payment Information

Payments are processed by Stripe. We do not store your credit card numbers. Stripe handles all payment data according to their privacy policy.

How We Use Your Data

• To provide the transcription service
• To process payments and manage your subscription
• To send important account notifications (password resets, billing issues)
• To improve our service and fix bugs

We do not sell your data. We do not use your transcriptions to train AI models. We do not share your data with third parties for marketing purposes.

Legal Basis for Processing

We process your data on the following legal bases under GDPR:

• Consent: Analytics cookies (you can withdraw consent at any time via the cookie banner)
• Contract performance: Providing the transcription service, managing your account, processing payments
• Legitimate interest: Security, fraud prevention, service improvement

Third-Party Services

We use the following services to operate Abe:

• OpenAI Whisper - For speech-to-text transcription
• OpenAI GPT - For voice transform features
• Groq - For speech-to-text transcription and text processing (alternative provider alongside OpenAI)
• Stripe - For payment processing
• Resend - For transactional email delivery (account verification, password resets)

Each service processes your data according to their respective privacy policies. Audio sent to OpenAI is not used to train their models when using their API.

International Data Transfers

Your data may be processed by third-party services located in the United States (OpenAI, Groq, Stripe, Resend). By using Abe, you acknowledge this transfer.

Analytics and Advertising

Analytics cookies are only loaded after you provide consent via our cookie banner. You can change your preference at any time.

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products and services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products and services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising.

For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

Google Analytics

We use Google Analytics 4 to understand how visitors interact with our website. This service collects information such as how often users visit the site, what pages they visit, and what other sites they used prior to coming to our site. We use this information to improve our website and services.

For more information about how Google collects and uses your data, visit the Google Privacy Policy.

Your Choices

You can opt out of analytics tracking by:

• Using browser privacy settings or extensions that block tracking
• Using the Google Analytics Opt-out Browser Add-on
• Adjusting your cookie preferences in your browser settings

Data Retention

• Audio: Deleted immediately after transcription
• Transcription text: Never stored on our servers — kept locally on your device only
• Account data: Kept until you delete your account
• Billing records: Kept as required by law (typically 7 years)
• IP addresses and login activity: Retained for security purposes and deleted after 90 days
• Email delivery records: Retained for 90 days

Your Rights

You have the right to:

• Access your data
• Delete your account and personal data
• Export your data
• Correct inaccurate data
• Restrict or object to processing
• Withdraw consent (for analytics)
• Lodge a complaint with your local data protection authority

To exercise these rights, use the Settings panel in the app or contact us at privacy@getabe.app.

Security

We use industry-standard security measures including:

• HTTPS encryption for all data in transit
• Secure database hosting
• Secure password hashing (bcrypt)
• JWT-based authentication

Children's Privacy

Abe is not intended for children under 13. We do not knowingly collect data from children under 13. If you believe a child has provided us with personal information, please contact us.

Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes via email or in-app notification. Continued use of the service after changes constitutes acceptance of the updated policy.

Contact

For privacy-related questions or concerns, contact us at: privacy@getabe.app